We’ve worked incredibly hard to make the changes needed to ensure we're be able to offer a truly safe day out. To help you feel confident about visiting, we’re really happy to share full details of these changes with you and we'll continue to update this page as time goes on.
But you don't just need to take our word for it, why not check out our recent reviews on TripAdvisor to see what other visitors are saying.
To view the attractions that we're able to safely open at this time please visit our Open this Autumn page
Of course these attractions are subject to sensible changes to make them safe, such as extra cleaning measures.
We'll provide clear information and advice to guests before they book and after they book - we'll also encourage them to check back here for updates before travelling to the park.
One of the most important things we’ll be doing is restricting the number of people we can accommodate to around 50% of our capacity and to do this, everyone (including pass holders) will have to book online in advance.
We’re really excited to announce that we’ve partnered with attractions.io to develop a new mobile app for the park – they’ve created apps for Paultons Park amongst others.
Plus there will be lots of other useful features including an interative map of the park with way-finding to help you get around (really helpful even if you've visited before as we currently have some one way systems in place) and live messaging to make sure you make the most of your visit.
Starlight Restaurant will be open offering pizza, pasta, nachos and jacket potatoes as well as children's lunch boxes, pick 'n' mix snacks, a selection of sweet treats and a wide choice of drinks including freshly ground coffee.
Visitors will be able to place their order safely at the counter seperated by screens and food will be served to your table.
The kitchen will be subject to the normal stringent food hygience standards, with additional hand washing and cleaning procedures in place.
Tables will be arranged to maintain social distance and dedicated staff will make sure that the area is kept clean..
Tables for those wishing to bring picnics will be available outside. The indoor tables have been moved from their normal positions in the corridors to give the maximum space possible for social distancing around the park.
It goes without saying that there will be extra cleaning throughout the day in all areas, with dedicated cleaners and area specific staff carrying out cleaning duties to ensure high standards are maintained.
We’ll be using our new Pure Ozone cleaning fluid which is 100% safe, 100% environmentally friendly, 99.999% effective in killing viruses and bacteria PLUS it’s made onsite using our own spring water (unbelievable we know but it’s true!).
We’ve also invested in cutting edge cleaning technology including a long lasting anti-microbial cleaning product called Zoono that keeps surfaces virus free for up to 30 days. Perfect for common touchpoints and high-risk areas, Zoono’s antimicrobial shield technology creates a germ-destroying protective layer, which is still 100% safe for people. The solution kills harmful bacteria and viruses on contact and at a microscopic level. Once on the surface, it will continue to kill microorganisms for up to 30 days, even whilst you continue to clean those surfaces with other standard cleaning products.
The idea is that you use this solution once in high risk and regularly touched areas at the start of the month and it provides continuous protection, safeguarding you against bacteria and viruses in between cleans.
This will be applied using an electrostatic sprayer and fogger to ensure every inch, of every high touch surface is covered!
For more info on our cutting edge cleaning technology see here
All guests should bring a mask or suitable face covering with them when they visit (although we do have some available to buy) - in line with government guidance, to ensure the safety of our staff and other customers, we strongly advise guests to continue to wear masks in all indoor areas, unless seated to eat or drink. Following a risk assessment, masks continue to be mandatory for our two indoor rides Blast Quest and The Dodgems.
*Face coverings will not be required for those with medical exemptions. Please inform our entrance staff on arrival.
These rules are in line with current government guidance. For more details, including information about exemptions click here to visit the government website.
We've added extra hand washing stations to the site, along with countless sanitiser dispensers!
We will be operating a keep left system in many parts of the park, as well as one way systems in a couple of areas to avoid any congestion - but if you’ve visited before you’ll know just how much space we have, so social distancing isn't an issue with restricted numbers! Please just follow the signs when you’re here.
We’ve invested in door latches that allow us to leave most of the doors throughout the inside of the site open for the whole day – but they’ll still close automatically in the case of a fire. This will mean less touch points and more air circulation. Windows and doors to the outside will also be left open wherever possible.
We’re restricting the number of visitors who can come to the park to keep queues manageable and the experience comfortable. We have, of course set up queueing systems and ask people to keep their distance from others
We may ask guests to undertake a non invasive temperature check on arrival at the park - anyone with a high temperature will not be allowed to enter. Please do contact us if you have any concerns about this.
Entry to the park must be booked and paid for online in advance at this time. Unfortunately, for safety reasons we aren't accepting cash in some of our food outlets on park but we are able to accept cash in the shop.