We’ve worked incredibly hard to make the changes needed to ensure we're be able to offer a truly safe day out. To help you feel confident about visiting, we’re really happy to share full details of these changes with you and we'll continue to update this page with any further measures over the coming months.
But you don't just need to take our word for it, why not check out our recent reviews on TripAdvisor to see what other visitors are saying.
To view the attractions that we're able to safely open at this time please visit our Open this Winter page
Of course these attractions are subject to sensible changes to make them safe, such as leaving empty rows or seats on rides, to allow for social distancing and extra cleaning measures.
We'll provide clear information and advice to guests before they book and after they book - we'll also encourage them to check back here for updates before travelling to the park.
One of the most important things we’ll be doing is restricting the number of people we can accommodate to around 30% of our capacity and to do this, everyone (including pass holders) will have to book online in advance.
It’s also possible that we’ll operate two sessions a day 10am-2pm and 2.30pm-6.30pm on peak days, with scheduled arrival times to reduce queuing at the entrance.
We will be asking people not to leave their cars until their scheduled arrival times and to leave space between cars when parking.
We’re really excited to announce that we’ve partnered with attractions.io to develop a new mobile app for the park – they’ve created apps for Paultons Park amongst others.
We are also hoping to launch a remote food ordering system via the app before too long, which we believe will make the whole catering experience even safer and more convenient at this time.
Plus there will be lots of other useful features including an interative map of the park with way-finding to help you get around and live messaging to make sure you make the most of your visit.
Starlight Restaurant will be open offering pizza, pasta, nachos and jacket potatoes as well as children's lunch boxes, pick 'n' mix snacks, a selection of sweet treats and a wide choice of drinks including freshly ground coffee.
Visitors will be able to place their order safely either at the counter seperated by screens or (when launched) via our new mobile app and food will be served to your table.
The kitchen will be subject to the normal stringent food hygience standards, with additional hand washing and cleaning procedures in place.
Tables will be arranged to maintain social distance. Dedicated staff will make sure that the area is kept clean and sanitiser and disposable wipes will be available for guests to re clean tables if they wish.
Tables for those wishing to bring picnics will be available outside. The indoor tables have been moved from their normal positions in the corridors to give the maximum space possible for social distancing around the park.
We’ve increased our toilet capacity and changed things up so that visitors can have access to 11 ‘family’ toilet rooms across the site, each room will have a changing table and three are also suitable for disabled guests. One ‘family’ (group that is not having to social distance) will be allowed access at a time. Some rooms will have more than one toilet in. There will be cleaning facilities and sanitisers within each for visitors’ use. A cleaner will also be on-site within park operating hours, cleaning each room in rotation.
It goes without saying that there will be extra cleaning throughout the day in all areas, with dedicated cleaners and area specific staff carrying out cleaning duties to ensure high standards are maintained.
We’ll be using our new Pure Ozone cleaning fluid which is 100% safe, 100% environmentally friendly, 99.999% effective in killing viruses and bacteria PLUS it’s made onsite using our own spring water (unbelievable we know but it’s true!).
We’ve also invested in cutting edge cleaning technology including a long lasting anti-microbial cleaning product called Zoono that keeps surfaces virus free for up to 30 days. Perfect for common touchpoints and high-risk areas, Zoono’s antimicrobial shield technology creates a germ-destroying protective layer, which is still 100% safe for people. The solution kills harmful bacteria and viruses on contact and at a microscopic level. Once on the surface, it will continue to kill microorganisms for up to 30 days, even whilst you continue to clean those surfaces with other standard cleaning products.
The idea is that you use this solution once in high risk and regularly touched areas at the start of the month and it provides continuous protection, safeguarding you against bacteria and viruses in between cleans.
This will be applied using an electrostatic sprayer and fogger to ensure every inch, of every high touch surface is covered!
For more info on our cutting edge cleaning technology see here
All guests should bring a mask or suitable face covering with them when they visit (although we do have some available to buy) - they are encouraged throughout the park for everyone but they are mandatory for anyone aged 11yrs+ in all indoor areas.
These rules are in line with current government guidance. For more details, including information about exemptions click here to visit the government website.
Because our site is so large and we will be restricting numbers, we don't anticipate any issues with guests being able to maintain a safe distance whilst on park.
From Monday 14th September you will not be able to visit with other households in groups of more than six people. You're still able to visit the park on the same day as other households, but everyone will need to follow our rules for social distancing between groups. So for example, different households (if more than 6 people in total) need to sit seperately to watch our shows - we have spaces marked out to make this easy! If your household / support bubble already has more than six people you're all fine to visit together!
We've added extra hand washing stations to the site, along with countless sanitiser dispensers!
We will be operating a keep left system in many parts of the park, as well as one way systems in a couple of areas to avoid any congestion - but if you’ve visited before you’ll know just how much space we have, so we’re confident that social distancing won’t be an issue with restricted numbers! Please just follow the signs when you’re here.
We’ve invested in door latches that allow us to leave most of the doors throughout the inside of the site open for the whole day – but they’ll still close automatically in the case of a fire. This will mean less touch points and more air circulation. Windows and doors to the outside will also be left open wherever possible.
We’re restricting the number of visitors who can come to the park to keep queues manageable and the experience comfortable. We will, of course be setting up queueing systems and asking people to follow social distancing guidelines.
We may ask guests to undertake a non invasive temperature check on arrival at the park - anyone with a high temperature will not be allowed to enter. Please do contact us if you have any concerns about this.
All outlets will only be accepting cashless payments at this time.