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Frequently Asked Questions FAQ

Whilst we don’t actively encourage dogs to come to the park, we’re happy to admit very calm, friendly and well-behaved older dogs with responsible owners - the park is definitely not a suitable place for excitable puppies. Please note that you must have public liability insurance that covers your dog / dogs (normally provided in standard dog insurance policies – annual membership to the Dogs Trust for £25 also provides this cover).

To help us ensure that we’re able to continue to allow dogs into the park, please only bring them if you have no alternative i.e. if you can’t leave them at home or with someone.

We want to continue to accept dogs and in order to do this we need to minimise ill feeling and complaints from other guests, we therefore ask you to think very carefully before bringing large or potentially intimidating dogs to the park.

We make a charge per dog to cover the admin and cleaning costs involved in accepting dogs and to limit the number of dogs on park. During peak times, to ensure that we have space for your dog, please make sure you've booked in advance online.  

For the avoidance of doubt, dogs must not be left in any vehicle parked at the park.

All dog owners will be required to sign a form on entry to show that they understand and agree to the following – 

I accept that I am responsible for my dog at all times whilst on your premises and that I have my own public liability insurance covering my dog / dogs.
I am confident that my dog / dogs will remain calm in an indoor environment with lots of noise and excited children.
I understand that my dog / dogs must be ALWAYS kept on a SHORT LEAD – indoors and outdoors.
I will not take my dogs to the bird of prey shows, the bird of prey centre, the carpeted play areas or Little Stars. 
I will clean up after my dog (poo, wee or vomit, including indoors, seeking staff help to ensure the area is disinfected) – this is a family park.

The management reserve the right to approach your dog / dogs to assess their temperament and any dog showing signs that they could cause potential upset or harm to other guests (especially younger children) will not be admitted or will be asked to leave. This includes excited behaviour, such as excessive barking and jumping up. 

Please note that for obvious reasons dogs are not permitted on any rides other than the train!

Any breaches to this policy, will result in you being asked to leave the site.

 

The majority of the park is open in all weathers!

The rollercoasters will operate in all but the heaviest downpours - so bring your water proofs! Only high winds can stop our rollercoasters.

Please note: Bare skin, nylon and polyester WILL burn on the slides – please wear trousers / leggings, long sleeved tops and socks. (Leggings and socks are availiable to purchase in our shop)

Please Click Here to view our calendar, opening times, pricing and ticket booking pages.

 

All shows are free.

You can ride and play as much as you like, all day long, on the majority of our rides and attractions.

 

There is a small additional fee for three attractions:

Penalty Points Pro - Footie fans won't be able to resist the challenge of our penalty shoot out game!

Ninja Stars Arena - We charge a small fee per wristband (which can be kept and reused on future visits, plus they make great souvenirs!) your first game is included!

Pottery Painting - If you would like to paint your own masterpiece, the ready-made pottery animals, pots and ornaments are individually priced, and of course you get to take them home!

We do accept cash at the park but to avoid disappointment we strongly recommend that tickets are booked online in advance - particularly during peak school holidays periods. 

 

For the latest information please Click Here.

Only high winds can stop our rollercoasters.

The rollercoasters will operate in all but the heaviest downpours - so bring your water proofs!

Sorry no!

All children under 18 must be accompanied by a responsible adult at all times.

We are a family adventure park and try to provide attractions that the whole family can enjoy together. We have roller coasters, jumping pillows, dodgems and live shows that teenagers normally enjoy - as long as they aren't expecting Alton Towers they should have an enjoyable day.

It is also worth considering a trip to The North Devon Wake Park, located just at the other end of our car park where, for a separate fee they can try wakeboarding or have a go on the inflatable aqua park.

Please refer to the terms of booking for our refund / cancellation policy.

We regret, we are no longer able to accept any discount vouchers issued prior to 2021, including car park tickets. 

We are pleased to offer discounted entry for:

Disabled guests and one carer per disabled guest.
Please select the "Disabled Ticket" or "Carer Ticket" option within the Standard Tickets for each guest (excludes Christmas event days).
We are happy to accept the following as proof of eligibility – Blue Badge Photo ID,  Disability Living Allowance (DLA) or Personal Independence Payment (PIP) dated within the last 24 months.

Please see all information on accessibility here

Seniors 65+
Please select the "Seniors Ticket" option within the Standard Tickets for each guest.
We are happy to accept a photo ID with proof of DOB for Seniors 65+.

Concessions - Blue Light Holders, Emergency Services, MOD & NHS Personnel.
Please select the "Concession Ticket" option within the Standard Tickets for maximum two guests per card holder. We are happy to accept Blue Light Cards, MOD 90 ID Cards and NHS staff cards as proof of eligibility.

We ask that you present documentary proof of your entitlement to the discounted rate on arrival at the park. Failure to show proof will result in an additional charge to enter the park.

Our new app is available to download for Android device via Google Play and Apple devices via the App Store

 

Make sure you download it before your visit for help getting around the park, virtual queueing, live messages and more!

You must hold a valid re-admisson voucher in the same name as the card you are using to pay for your booking (vouchers not transferable) – the voucher will be validated on arrival at the entrance. If we find that your vouchers are not valid, standard park entry prices will apply and you will be asked to pay the difference. 

Please select the "re-admission voucher" button from the ticket page. ALL tickets must be booked online in advance.

Limited tickets available on peak days.

Too book, click here

 

If you're able to show proof that you've paid to visit in the last 3 months, (either an online booking or a bank statement), we would be happy to honour the re-admission price.

Please select the "Re-admission voucher" button from the ticket page, then pay using a credit or debit card in the same name as on the original online booking / bank statement. Please bring this proof with you, to show at the entrance when you arrive and we will issue a the re-admission voucher on arrival. 

If you're unable to provide satisfactory proof that you have paid to visit us in the last 3 months, an additional charge will be payable on arrival.

Re-admission tickets can only be purchased for the same number of people as the original booking.

ALL tickets must be booked online in advance – to ensure we don’t exceed our site capacity, we aren’t able to accept extra people on the day.

Limited tickets available on peak days.

Too book, click here

 

 

Please select the Complimentary Ticket Winners option on the online booking page. Free tickets are not valid during peak school holiday periods.

Please ensure that you present your free / complimentary entry ticket on arrival as failure to show this will result in a charge to enter the park.

Please note that whilst we continue to operate at reduced capacity, we will limit the number of free tickets available each day.

 

EXPIRED TICKETS

Unfortunately, we are no longer able to honour tickets or any discount vouchers issued in 2022 or before, including car park tickets. 

 

Please click here for full information about our Annual Passes.

 

Yes, we offer gift vouchers that can be used by the recipient online to book park entry tickets, or buy annual passes.

Please click here for full information about our vouchers.

Please click here for full information about our Birthday Party's.

 

 

Please click here for full information about group bookings.

 

 

The Milky Way is a family run business and we endeavour to support several charities every year.

We are happy to receive applications from registered UK charities based in Devon and Cornwall or from local people who are raising money for National Charities (in which case we will need supporting documentation on letter headed paper that explains what the fund raising is for).

We will also consider requests for community engagement projects based in Devon and Cornwall.

Please click here for full information about our Charity Donations.

For your convenience, we do have lockers availiable. They are located at the entrance of Planet Play £2 for 3 hours, £5 all day. You are also able to access your car at any point throughout the day and return to the park as often as required.

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