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Frequently Asked Questions FAQ

Please refer to our opening calendar and ticket booking pages for current days, times and pricing.

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Please refer to the terms of booking for our refund / cancellation policy.

Entry to the park must be booked on our website in advance.

 

For safety reasons, we are not accepting cash in some of our food outlets.

 

We are able to accept cash in the shop. 

Our new app is available to download for Android device via Google Play and Apple devices via the App Store

 

Make sure you download it before your visit for help getting around the park, virtual queueing, live messages and more!

We regret, as we continue to operate on reduced capacity and are asking everyone to book online in advance, we are no longer able to accept any discount vouchers issued prior to covid, including car park tickets. 

 

We are pleased to offer discounted entry for:

Disabled guests and one carer per disabled guest.
Please select the disabled / carer ticket option within the Standard tickets for each guest (excludes Chiristmas event days).
We are happy to accept the following as proof of eligibility – Blue Badge Photo ID,  Disability Living Allowance (DLA) or Personal Independence Payment (PIP) dated within the last 24 months.

Seniors 65+
Please select the Seniors ticket option within the Standard tickets for each guest.
We are happy to accept a photo ID with proof of DOB for Seniors 65+.

Concessions - Emergency Services, MOD & NHS
Please select the Concession ticket option within the Standard tickets for each guest. We are happy to accept Blue Light Cards, MOD 90 ID Cards and NHS staff cards as proof of eligibility. Two people per card can book at the discounted rate.

We ask that you present documentary proof of your entitlement to the discounted rate on arrival. Failure to show proof will result in an additional charge to enter the park.

We are pleased to offer discounted entry for disabled guests plus discounted entry for one carer per disabled guest (excluding Christmas event days). Please select the Disabled / Carer ticket option within Standard tickets. We are happy to accept the following as proof of eligibility on arrival at the park - Blue Badge Photo ID,  Disability Living Allowance (DLA) or Personal Independence Payment (PIP) dated within the last 24 months.

Failure to show proof of your disability will result in an additional charge to enter the park.

For full information on accessibility click here.

You must hold a valid VIP Re-admisson voucher in the same name as the card you use to pay for your booking (Tickets not transferable) – the voucher will be validated on arrival at the entrance. If we find that your passes are not valid, standard park entry prices will apply on the day.

 

Please select the "VIP Re-admisson voucher" button from the ticket page. ALL tickets must be booked online in advance – to ensure we don’t exceed our safe capacity, we aren’t able to accept extra people on the day.

 

Limited tickets available on peak days.

 

 

If you're able to show proof that you've paid to visit in the last 3 months, (either an online booking or a bank statement), we would be happy to honour the VIP Re-admission price.

 

Please select the "VIP Re-admisson voucher" button from the ticket page, then pay using a credit or debit card in the same name as on the original online booking / bank statement. Please bring this proof with you, to show at the entrance when you arrive. If you're unable to provide satisfactory proof an additional charge will be payable on arrival.

 

ALL tickets must be booked online in advance, to ensure we don’t exceed our safe capacity, we aren’t able to accept extra people on the day.

 

Limited tickets available on peak days.

 

Please select the Complimentary Ticket Winners option on the online booking page 

Please ensure that you present your free / complimentary entry ticket on arrival as failure to show this will result in a charge to enter the park.

Please note that whilst we continue to operate at reduced capacity, we will limit the number of free tickets available each day.

 

EXPIRED TICKETS

Unfortunately, we are no longer able to honour tickets dated 2019 and 2020 or any discount vouchers issued prior to covid, including car park tickets. 

 

Inline with government guidance and for everyone’s safety, we strongly recommend that masks are worn by guests in all indoor areas, unless seated to eat or drink - particularly on our indoor rides - the Dodgems and Blast Quest. Please bring a mask with you, although we do have some available to buy.

Our annual passes are back!

For full information and pricing please

Click Here

 

Yes, we offer gift vouchers that can be used to book park entry tickets or buy annual passes online. Click here to buy 

Yes we are! 

Birthday parties are for a minimum of 8 children and a maximum of 16 children, must be booked at least 1 week in advance and are available to locals only on Saturdays and Sundays, during term times.    

Parties must be booked via our website at least one week in advance.

Please carefully read the full details about our Birthday Party menus, pricing, and extras that can be included, before making your booking.

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For full information on our group bookings

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The Milky Way is a family run business and we endeavour to support several charities every year.

We are happy to receive applications from registered UK charities based in Devon and Cornwall or from local people who are raising money for National Charities (in which case we will need supporting documentation on letter headed paper that explains what the fund raising is for).

We will also consider requests for community engagement projects based in Devon and Cornwall.

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To help you feel confident about visiting we’re really happy to share full details of the changes we've put in place at this time. Please visit our Covid19 Latest page to find out more.

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For the latest up to date list please click here

Only high winds can stop our rollercoasters. During this time they will operate in all but the heaviest downpours - so bring your water proofs!

We are a family adventure park and try to provide attractions that the whole family can enjoy together. We have roller coasters, jumping pillows, dodgems and live shows that teenagers normally enjoy - as long as they aren't expecting Alton Towers they should have an enjoyable day. It is also worth considering a trip to The North Devon Wake Park, located just at the other end of our car park where, for a separate fee they can try wakeboarding or have a go on the inflatable aqua park.

Unfortunately not. All children under 18 must be accompanied by a responsible adult at all times.

Genuinely well behaved, friendly dogs on leads are permitted in much of the site.

We regret that dogs are not permitted in the bird of prey centre, bird of prey shows, carpeted play areas or on the rides. The outdoor putting area and seating area outside Planet Play is also out of bounds for dogs whilst the outdoor bird of prey show takes place.

You will be asked to read and agree to our code of conduct for dogs when you arrive at the entrance.

Exceptions will be made for service dogs.

For your convenience, we do have lockers availiable. They are located at the entrance of Planet Play £2 for 3 hours, £5 all day. You are also able to access your car at any point throughout the day and return to the park as often as required.

Passes will be extended under similar terms to those offered in 2020. An email has gone out to all pass holders with full details. If you haven’t received this we apologise, it may be because you didn't provide your email on joining or it may be that it has gone to a spam folder. You can view the details here.

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