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Frequently Asked Questions FAQ

To help you feel confident about visiting we’re really happy to share full details of the changes we've put in place at this time. Please visit our Covid19 Latest page to find out more.

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All guests should bring a mask or suitable face covering with them when they visit (although we do have some available to buy) - in line with government guidance, to ensure the safety of our staff and other customers, we strongly advise that guests to continue to wear masks in all indoor areas, unless seated to eat or drink. Following a risk assessment, masks will continue to be mandatory for our two indoor rides Blast Quest and The Dodgems.

These rules are in line with current government guidance. For more details, including information about exemptions click here to visit the government website.

Any staff working on rides or in close contact with guests will be wearing masks, unless working behind protective screens.

 

Please refer to our opening calendar and ticket booking pages for current days, times and pricing.

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Entry to the park must be booked on our website in advance.

For safety reasons, we are not accepting cash in some of our food outlets.

We are able to accept cash in the shop. 

Our new app is available to download for Android device via Google Play and Apple devices via the App Store

Make sure you download it before your visit for help getting around the park, virtual queueing, live messages and more!

We are pleased to offer discounted entry for disabled guests and their carer.

We are unfortunately unable to offer discounted tickets to any Blue Light Services (including the NHS) or Forces Personel at this time.

We are pleased to offer discounted entry for disabled guests and their carer. (One discounted carer per disabled guest). Please select the Disabled Guest  ticket within Standard tickets. We ask that you present documentary proof of your disability on arrival (such as a blue/orange badge, DLA letter or similar).

Failure to show proof of your disability, will result in an additional charge to enter the park.

Limited numbers of tickets will be available at peak times.

For full information on accessibility click here.

You can use VIP readmission vouchers at this time but you must have a valid VIP voucher in the same name as the card you use to pay for your online booking. Your VIP voucher, the number of people it is valid for and your payment card will be validated on arrival at the entrance. As we've been closed for a large part of the last year, we are currently happy to honour tickets which expired in March 2021. If we find that your passes are not valid, standard park entry prices will apply on the day.

Limited tickets available on peak days.

 

If you're able to show proof that you've paid to visit since November 2020 (either an online booking or a bank statement), we would be happy to honour the VIP price. You need to book online and select the VIP option, then pay using a credit or debit card in the same name as on the original online booking / bank statement. You then need to bring this proof with you to show at the entrance when you arrive. If you're unable to provide satisfactory proof an additional charge will be payable on arrival.

We are pleased to be able to accept free & complimentary entry tickets from mid-September 2021. 

Spaces will need to be reserved online in advance, please select the Complimentary Ticket Winners option on the online booking page 

Please ensure that you present your free / complimentary entry ticket on arrival as failure to show this will result in a charge to enter the park.

EXPIRED TICKETS

2019 Free Tickets – Tickets must be booked online, and The Milky Way visited by 21 November 2021

2020 Free Tickets – Tickets must be booked online, and The Milky Way visited by 31 March 2022

Please note that whilst we continue to operate at reduced capacity, we will limit the number of free tickets available each day.

Passes will be extended under similar terms to those offered in 2020. An email has gone out to all pass holders with full details. If you haven’t received this we apologise, it may be because you didn't provide your email on joining or it may be that it has gone to a spam folder. You can view the details here.

Our annual passes are back!

For full information and pricing please

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If you would like to purchase a one day pass to The Milky Way as a gift for family or friends, please email [email protected]

Yes we are! 

Birthday parties are for a minimum of 8 children and a maximum of 16 children, must be booked at least 1 week in advance and are available to locals only on Saturdays and Sundays, during term times.    

Parties must be booked via our website at least one week in advance.

Please carefully read the full details about our Birthday Party menus, pricing, and extras that can be included, before making your booking.

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For full information on our group bookings

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The Milky Way is a family run business and we endeavour to support several charities every year.

We are happy to receive applications from registered UK charities based in Devon and Cornwall or from local people who are raising money for National Charities (in which case we will need supporting documentation on letter headed paper that explains what the fund raising is for).

We will also consider requests for community engagement projects based in Devon and Cornwall.

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We think you'll be surprised how many attractions we're able to open safely. For the latest up to date list please visit our Open this Autumn page

Only high winds can stop our rollercoasters. During this time they will operate in all but the heaviest downpours - so bring your water proofs!

We are a family adventure park and try to provide attractions that the whole family can enjoy together. We have roller coasters, jumping pillows, dodgems and live shows that teenagers normally enjoy - as long as they aren't expecting Alton Towers they should have an enjoyable day. It is also worth considering a trip to The North Devon Wake Park, located just at the other end of our car park where, for a separate fee they can try wakeboarding or have a go on the inflatable aqua park.

Unfortunately not. All children under 18 must be accompanied by a responsible adult.

Genuinely well behaved, friendly dogs on leads are permitted in much of the site.

We regret that dogs are not permitted in the bird of prey centre, bird of prey shows, carpeted play areas or on the rides. The outdoor putting area and seating area outside Planet Play is also out of bounds for dogs whilst the outdoor bird of prey show takes place.

You will be asked to read and agree to our code of conduct for dogs when you arrive at the entrance.

Exceptions will be made for service dogs.

For your convenience, we do have lockers availiable. They are located at the entrance of Planet Play £2 for 3 hours, £5 all day. You are also able to access your car at any point throughout the day and return to the park as often as required.

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