Posted on 9th June, 2011
For the 2010/2011 season The Milky Way Adventure Park, once again ran a scheme to reward their staff for excellent customer service. Visitors to the attaction were asked to rate their visit and vote for their friendliest and most helpful member of the Milky Way team. Each month, the member of staff with the most votes received a special prize, like vouchers for a meal for two at the Hoops Inn.
As a thank you for taking the time to vote, visitors were also entered into a draw to win £1,000. The lucky winners, drawn at random at the end of March 2011, were the Mack Family.
On the day that they voted, the Mack’s chose Norman Sanders as their favourite member of the Milky Way team. Norman came third in terms of votes for the whole season. The overall winner, with the most votes for the season was John Gamble.
Trevor Stanbury, proprietor of the Milky Way said “The scheme was designed to improve our customer service and reward our staff for the excellent work that they do. I'm delighted to say that it has proved very successful with nearly 99% of visitors rating our customer service as good or excellent.”
He continued “we are incredibly proud of our staff and the service that they provide to our customers. People often go out of their way to tell me what a credit they are and how lovely it is to receive service with a smile.”
The Mack family visited the park again on Friday 22nd April to collect their cheque.